The success of First Direct Lending is built on one simple principle – Making Customers Happy. Our team of hard-working people strive every day to achieve this by sticking to the core beliefs of our company:
- Treat customers fairly and with the respect they deserve
- Be honest
- Provide a simple, effortless financing experience for our customers
- No complicated or confusing jargon; use straightforward, clear language to explain the mortgage process
- Offer a wide range of competitive products to help people in all situations
- Continuously improve our process in order to fund quality loans faster and with a higher level of customer satisfaction
Such high standards demand the best talent, and we recruited the most customer-oriented people in our industry. We provide world-class training and treat them with the respect they deserve. Creating a family atmosphere at First Direct is critical to our success. A warm environment builds stability and happy employees, who push harder, collaborate more and carry a service attitude to customers.
We know our company culture shapes your experience with First Direct Lending. We empower our employees to take care of you.